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Order Terms & Returns Policy

These Terms & Conditions apply to orders placed with Delta Promotion through our website, by email, by telephone, or through any other direct communication with us.

By placing an order with Delta Promotion, you agree to the terms set out below.

 

1. Personalised and Custom-Made Products

Most of our products are personalised, engraved, printed, or custom-made to the customer’s requirements. This may include names, business names, logos, contact details, QR codes, artwork, colours, wording, sizing, and design layouts.

Because these items are made especially for you, they cannot normally be cancelled, changed, returned, or refunded once production has started, unless there is a manufacturing fault or an error that was not shown on the approved artwork proof.

 

2. Artwork, Proofs and Approval

Before production begins, we may provide an artwork proof or design preview for you to check.

It is the customer’s responsibility to carefully check all details before approving the artwork. This includes, but is not limited to:

  • Spelling and grammar

  • Names, addresses, phone numbers and email addresses

  • Logos and branding

  • QR codes and website links

  • Colours and layout

  • Sizing, positioning and design details

  • Product choice and quantities

3. Changes and Cancellations

Once artwork has been approved and production has started, orders cannot usually be cancelled or changed.

Any requested changes must be made in writing by email. We do not accept final artwork approvals, amendments, or important order changes by telephone only.

If you need to request a change, please contact us as soon as possible. We will always do our best to help, but we cannot guarantee that changes can be made once production has begun.

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4. Customer-Supplied Artwork, Logos and Copyright

By sending artwork, logos, names, images, text, designs, QR codes, or branding to Delta Promotion, you confirm that you have the right or permission to use them.

The customer is responsible for ensuring that any supplied artwork does not infringe copyright, trademarks, brand rights, or any other legal rights belonging to another person or business.

Delta Promotion accepts no responsibility for legal claims arising from customer-supplied artwork, logos, wording, or designs. By placing an order, the customer accepts responsibility for any consequences that may arise from using artwork or branding they have supplied or approved.

5. Colours and Product Appearance

We do our best to represent colours, materials and finishes as accurately as possible. However, colours shown on digital screens, artwork proofs, photographs, and mock-ups may vary from the final product.

Natural materials such as wood may also vary slightly in colour, grain, shade, and finish. Engraving results may differ depending on the material, product type, and design detail.

Unless specific colour matching has been agreed in writing, Delta Promotion cannot guarantee an exact colour match.

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6. Delivery

Delivery information will be confirmed at the time of order or shown on the relevant product page.

We aim to dispatch orders within the agreed timescale wherever possible. However, delivery times may vary due to order size, artwork approval times, courier delays, stock availability, or other circumstances outside our control.

Where tracking is available, we will provide tracking details so you can follow the progress of your order.

7. Returns Policy

As our products are personalised or custom-made, returns are not accepted unless the product is faulty, damaged, or significantly different from what was agreed.

We cannot accept returns or offer refunds where:

  • The customer approved artwork containing an error

  • The customer supplied incorrect wording, logo, artwork, or details

  • The customer ordered the wrong product, size, quantity, or colour

  • The customer changed their mind after production had started

  • The product was made correctly according to the approved proof

If you believe your order is faulty or not as agreed, please contact us within 7 days of receiving your order. Please include your order details and clear photographs showing the issue.

We will review the matter and, where appropriate, offer a suitable solution. This may include a replacement, correction, partial refund, or another agreed remedy depending on the circumstances.

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8. Manufacturing Faults

If there is a genuine manufacturing fault or an error made by Delta Promotion that was not shown on the approved artwork proof, we will work with you to put things right.

We may ask for photographs, videos, or the return of the products before confirming the next step.

9. Use of Product Images

Delta Promotion may occasionally use photographs of finished products on our website, social media, marketing materials, or online advertisements to show examples of our work.

If your order is confidential, made on behalf of a client, or you do not want images of your products used for marketing, please let us know in writing before production.

We are happy to discuss confidentiality requests where required.

Website: www.deltapromotion.co.uk

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